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Frequently Asked Questions


Do you offer free shipping?
Yes, we offer free shipping on all orders within the continental United States. Unfortunately, we do not currently ship to Hawaii or Alaska.

How long does it take to process and ship my order?
Orders are typically processed and shipped within 3-5 business days, excluding weekends and holidays.

How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become available.

What if I haven’t received my order?
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Returns and Exchanges

What is your return policy?
Candles can be returned within 30 days of the order being shipped. Free returns are available within the US. Personalized items are excluded from returns.

What if my order arrives damaged?
If your order arrives damaged, please do not ship back the damaged item(s). Instead, email us at with details and photos of the damage, and we will assist you with the next steps.


What makes Kaind candles unique?
Our candles are handcrafted using non-toxic coconut wax and feature innovative NFC technology that allows you to play curated playlists by tapping the candle with your smartphone. Each scent is meticulously designed to enhance your space and create a unique ambiance.

How do I use the NFC technology in your candles?
Simply tap your smartphone to the NFC-enabled area of the candle to access a curated playlist designed to complement the scent and mood of the candle.

Are your candles made with natural ingredients?
Yes, our candles are made with non-toxic coconut wax and high-quality fragrance oils to ensure a clean and enjoyable burn.

General Inquiries

How can I contact Kaind for more information?
For any inquiries, you can reach us via email at We are happy to assist with any questions or concerns you may have.


Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible at We will do our best to accommodate your request, but please note that we may not be able to make changes once the order has been processed.